Microsoft M365 Organizational Messages

A seamless in-product messaging system in Microsoft 365, enabling admins to deliver targeted, branded messages within Windows to drive engagement and adoption.

Launched in 2024

See launch post

Role

UX Design

Design System

Duration

Jan - Jul 2022 

7 months

Tools

Figma

FigJam

Overview

Contexts

Our team built a tool from scratch enabling IT admins to send tailored messages directly to users on desktops, lock screens, or taskbars. It supports targeting, content customization, and frequency control, streamlining communication for onboarding, updates, and announcements in hybrid work settings.

Problem

IT admins lack effective tools to deliver timely, targeted messages directly to employees on key surfaces like the lock screen or desktop in remote or hybrid workplaces.

Objective

To enable IT admins to securely deliver targeted, customizable messages on Windows surfaces for training, alerts, and company updates, while minimizing distractions and security risks. I owned the entire product and design of creation flow, management dashboards, and report data visualization.

Challenge

IT admins in hybrid or remote workplaces faced a challenge: how to create engaging content that employees wouldn’t overlook, while gaining the confidence to schedule and send company-wide notifications without hesitation. Additionally, they needed a reliable way to track the performance of each notification effectively.

Creation flow design

Dashboard data visualization design

Get in touch

elainezhou1996@gmail.com  •  571-435-2347